What is a TV provider?

A TV service provider is the company you pay for your television service. It could be a cable company, a satellite company or a telecommunications company.

Why am I being asked to sign in with a TV provider to watch certain video content?

TV service providers play a key role in delivering our content. It's through the support of pay TV service providers this we're able to bring on-demand content to subscribers at no additional cost.

Will I be charged an additional fee for using my TV provider login to watch video content?

No. The content is made available as a part of your existing subscription - at no extra charge.

What if I have privacy concerns regarding logging in with my TV provider?

We only verify your active subscription, and never access your username, password, email address or any other information about your participating TV provider account.

Do I have to create an account with my TV provider?

You may already have a username and password - most likely the same details you use to pay bills online - with your TV service provider. If not, simply select your TV provider on our sign-in screen to access your provider's website to get started.

How do I create an account with my TV provider?

The steps to create an account may vary depending on which TV service provider you have. Simply select your TV provider on our sign-in screen to access your provider’s website to get started.

What if I've forgotten my username or password?

Select your TV provider on our sign-in screen to access their website - most TV service providers offer a simple way to retrieve or reset your password online.

My TV provider is not listed. Why not?

If you don't see your TV service provider listed, check back with us soon as we are actively adding more participating partners on an ongoing basis.

If you are a Sling customer, FYI content is currently available on Sling.com only.

Can I watch videos if my TV provider isn't currently supported?

You can still watch full episodes and web exclusives to many of your favorite shows even if your TV provider isn't currently supported.

What do I do if I don't have a TV provider?

You can sign up for service with any of the following providers: Local Cable: Xfinity, Cox, Spectrum, Verizon Fios or your local cable provider Satellite: Dish and DIRECTV Streaming Live TV Services: AT&T TV, Hulu + Live TV, Philo, Sling TV* and Vidgo

*Network content currently only accessible on Sling.com and Sling's apps. You cannot sign in to the FYI apps and website using Sling.

I am able to watch on TV. Am I already registered for this service?

This service is only available through participating TV service providers. If you don’t see your TV service provider listed, check back with us soon as we are actively adding more participating partners on an ongoing basis. You can also contact your TV provider directly to find out if they are participating in this offering.

Is there a customer service number I can call or email?

You can submit a request here